Customer relationship management (CRM) is a constantly changing landscape. CRM pioneer Salesforce is radically changing how businesses handle their clients and information. The best businesses do not adapt to the change, but predict what is to come and pivot according to that. Over the next five years, we anticipate that automation, AI, and customization will create previously unh... https://tech9logy.com/our-blog/salesforce-development/top-trends-in-crm-and-salesforce-for-the-next-5-years/